Refund policy

Last Updated: September 6, 2026

Thank you for shopping with Arnesha Fashion, operated by ARNESHA LLC ("Arnesha," "we," "us," or "our").

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, we accept returns in accordance with the policy below.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and unworn.
Be unwashed and unaltered.
Be in its original condition.
Have original tags attached where applicable.
Include the original packaging where reasonably applicable.
Not show signs of damage, stains, makeup, perfume, or other use.

Items that do not meet these requirements may be refused or may be eligible only for a partial refund where permitted by applicable law.

2. How to Request a Return

Before sending anything back, contact us at:

Email: support@arnesha.shop
Phone: +1 531-267-8823

Please include:

Your full name.
Order number.
Item(s) you want to return.
Reason for the return.
Photos where the item is damaged, defective, or incorrect.

Do not send a return to an address different from the return address provided by our customer-support team unless we specifically instruct you to do so.

3. Return Address

Unless another return location is provided to you in writing by Arnesha Fashion, returns should be sent to:

ARNESHA LLC
3938 Emilio Ln
Jacksonville, FL 32226
United States

Important: Customers should contact us before shipping a return so that we can confirm the appropriate return instructions.

4. Return Shipping Costs

For a return due to a change of mind, incorrect size selection, preference, or another reason not caused by Arnesha Fashion, the customer is responsible for the cost of return shipping.

If you receive an incorrect, damaged, or defective item, contact us before returning it. Where the issue is confirmed to be our responsibility, we will work with you on an appropriate solution, which may include a replacement or refund and, where applicable, reimbursement of reasonable return shipping costs.

5. Refunds

Once your returned item is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method.

Refund processing times can vary depending on the payment provider and financial institution. After we issue a refund, it may take additional time for the funds to appear in your account.

6. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@arnesha.shop as soon as reasonably possible.

Please provide your order number and clear photographs of the item and packaging when applicable.

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable remedy.

7. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not be eligible for return where their nature makes them unsuitable for return, including:

Items specifically identified as final sale.
Personalized or customized products.
Products that have been used, washed, altered, or damaged after delivery.
Items that cannot reasonably be returned for hygiene or health reasons where this restriction is clearly stated on the product page.

Any product-specific return restriction will be disclosed on the applicable product page where possible.

8. Sale Items

Sale or discounted products may be returned unless the product is clearly identified as Final Sale or otherwise excluded from returns on the product page.

9. Exchanges

We do not guarantee direct exchanges.

If you need a different size, color, or product, you may contact us at support@arnesha.shop. Depending on availability and circumstances, we may offer an exchange or recommend returning the original item and placing a new order.

10. Order Cancellations

Orders may be cancelled by contacting us as soon as possible after placing the order.

Because orders may enter processing or fulfillment quickly, we cannot guarantee cancellation once an order has entered fulfillment or has been shipped.

If the order has already shipped, our normal return policy will apply.

11. International Returns

Arnesha Fashion sells internationally. Customers returning products from outside the United States may be responsible for applicable return shipping charges, customs requirements, duties, taxes, and other costs associated with sending a return unless the return is due to an error or defect attributable to Arnesha Fashion.

12. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that you may have under mandatory consumer-protection laws applicable to your purchase.

Where applicable law provides rights that are more favorable to you than this policy, those legal rights will apply.